cms_WV: 9318
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9318 | GOLDEN LIVINGCENTER - GLASGOW | 515118 | PO BOX 350 | GLASGOW | WV | 25086 | 2012-12-12 | 253 | E | 1 | 0 | F0Z611 | br>Based on observations and staff interview, the facility failed to ensure housekeeping and/or maintenance provided services to maintain an interior environment in good repair. Throughout the facility, resident and ancillary doors bore numerous black markings. A wall in the Alzheimer's unit remained unpainted following repair and one (1) resident room contained visible rust above the heater/air conditioning unit. This had the potential to affect more than an isolated number of residents residing in the facility. Resident Identifiers: #75 and #78. Facility Census: 96. Findings include: a) During the initial tour, on 12/12/12 at 10:15 a.m., black markings were visualized on the lower half of numerous resident and ancillary doors. Large areas of the white protective panels on the doors were covered with black marks. On the upper half of the doors, there were large areas of chipped/peeling paint. On the east hall, there was a large area surrounding a hand sanitizer that was stained and had splatter marks. Several white patches were unpainted on the outside wall of the nursing station on the Alzheimer's unit. Grievance forms were reviewed on 12/12/12 at 10:45 a.m. Several complaints were reviewed regarding maintenance/cleanliness issues. These complaints were from September to the second week of November 2012. Two (2) grievances, made by employees, were regarding hallway cleanliness on the weekends. The reports stated housekeeping had to be called to mop and sweep hallways multiple times. One (1)grievance form was voiced for various residents concerning dirty bathrooms. Other grievance forms were related to dirty floors and painting of a resident room. The contracted housekeeping services supervisor, Employee #91, and the contracted housekeeping services district manager, Employee #101, were interviewed, at approximately 2:15 p.m. on 12/12/12. Employee #91 indicated the cleaning of the doors was a special project. Inquiry was made into the schedule of door cleaning. He reiterated this was a special project and stated the doors were not on a specified cleaning schedule. They were only cleaned when staff was explicitly directed to clean them. He and Employee #101 implied the black marks were not removable by cleaning, they believed this to be a maintenance task because the white panels need to be replaced. Both employees stated the stains surrounding the hand sanitizer dispenser in the east hall were not removable either. They mentioned this had been a concern since they had taken over housekeeping services last November. They stated the wallpaper would have to be replaced or the wall would need to be painted. On 12/12/12 at 2:45 p.m., the director of nursing services (DNS - Employee #40) was interviewed regarding grievances pertaining to cleanliness issues. She implied they previously had a problem, but it had since improved in the last six (6) weeks. She stated the housekeeping services supervisor/management come in three (3) days a week to ensure cleaning was done as expected by the contracted housekeeping staff. She further stated, the cleaning was not where she wanted it to be, but it was better. At 3:00 p.m. on 12/12/12, the executive director (Employee #63) was interviewed regarding maintenance of the facility. The employee provided a work order log for various repairs. Employee #63 stated she had Employee #55 go room to room the previous day to make a list of items to be repaired. When asked about an estimated time for repairs, she stated they were just going to work through the list when the new part-time maintenance worker, Employee #55, was scheduled to work. She further stated the employee had called off today so they could not start the project. Review of the work order log, following the interview with Employee #63, revealed several areas on the walls were patched; however, they remain unpainted. The responses noted on the work order log included: this room needs painted but at this time I am working on worst room first and bigger problem, repaired holes but room need painted, and this room also needs redone along with other they will be done from worset (sic) to not so bad. An interview and observation with the maintenance supervisor, Employee #85, took place on 12/12/12 at 3:15 p.m. Room doors were observed with numerous black marks and chipped/peeling paint. When questioned regarding a plan for repairs, Employee #85 responded, It all takes time. He further indicated that at this time there was not a plan in place for completion of all the doors. Employee #85 pointed out room #113's door. The white plastic protective panel on the bottom half of the door was flapping/loose. He indicated he was trying to get this replaced, but they were torn up quicker than he could fix them. Employee #85 was the only full-time maintenance employee and the new hire, Employee #55, was the only part-time maintenance employee. b) Resident #75 and #78 During the initial tour of the facility, on 12/12/12 at 10:15 a.m., a large area of bubbled/rusty paint was noted above the heater/air conditioning unit in room #315. An interview with the maintenance supervisor (Employee # 85) took place on 12/12/12 at 3:15 p.m. When asked about the wall in room #315 being repaired, he stated, I have not had time to get back there again to fix it. He further stated, We have caulked and painted over it several times, the whole metal box needs to be replaced. No definite date of repair was given. The executive director (Employee #63) was interviewed on 12/12/12 at 3:00 p.m. She had knowledge of the needed repairs and indicated Employee #55, a new part-time maintenance employee, took an inventory of items in need of repair the previous day. She further indicated this employee's focus would be these repairs, but they were unable to start today because he did not come to work. The list of repairs were to be worked through, from top to bottom when Employee #55 was scheduled to work, according to Employee #63. | 2015-12-01 |