cms_WV: 11471
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11471 | TEAYS VALLEY CENTER | 515106 | 590 NORTH POPLAR FORK ROAD | HURRICANE | WV | 25526 | 2010-10-04 | 166 | D | PYV111 | . Based on a review of the resident council minutes, medical record review, resident interview, family interview, and staff interview, the facility did not ensure all complaints made by residents, families, or responsible parties were documented and investigated. In addition, the facility did not follow up with those individuals making the complaints, to let them know the outcome of the complaint investigation and the resolution to the issue. Resident identifier: #66. Facility census: 120. Findings include: a) Resident #66 During tour of the facility on 10/03/10, a family interview revealed Resident #66 had experienced some problems with having to sit in a soiled brief for a long period of time. The resident had wanted to attend a church service but had to wait for a long time before she could go, because staff was not available to change her soiled brief. On 10/04/10 at approximately 9:00 a.m., telephone contact with Resident #66's family revealed this incident took place in September 2010. The family member indicated there were problems with getting assistance from nurse aides on the last two (2) Sundays in September. The family member reported nurse aides told her they could not assist in changing Resident #66's brief until the lunch trays were picked up. The family member related that, on 09/19/10, she had complained to staff but did not put her complaint in writing. On 09/26/10, she did write a letter listing her concerns about staff not assisting Resident #66 with incontinence care. The family member put the letter under the administrator's door. The administrator confirmed this did occur and that he passed the letter along to Employee #50, the unit manager on the hall where Resident #66 lives. In an interview on 10/04/10 at approximately 11:00 a.m., Employee #50 (registered nurse unit manager) confirmed she had received this letter from the administrator. She said she investigated the family's concerns. The outcome of the investigation did reveal a nurse aide had told the family member she could not assist in changing Resident #66's brief until she finished picking up lunch trays. Employee #50 could not remember the name of this particular nurse aide. She did say she had instructed this individual to always assist a resident if they needed something done, even if they were in the process of picking up trays. Employee #50 did not have any documentation about this incident. There was no evidence of any education that had taken place with the nurse aide involved. Also, there was no evidence that the facility had contacted the family member to let them know the outcome of the investigation. On 10/04/10 at approximately 12:00 p.m., Resident #66 said she did have to wait for long periods of time on occasion to get her brief changed. She said, recently, the wait time had been reduced to twenty (20) minutes. The administrator agreed this resident needed to know what had occurred in regards to the investigation about her concerns with her brief not changed timely. He confirmed that, up to this point, that had not taken place. On 10/04/10 at approximately 12:45 p.m., review of the resident council minutes from 09/21/10 revealed the council members expressed concerns regarding call lights not being answered timely on Cherry hall. The activity director (Employee #80) indicated she had not passed this information from the council along to the unit manager of Cherry hall. The administrator agreed this information needed to passed along in a timely manner and that it had not occurred. | 2014-02-01 |