cms_VT: 74
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
74 | HELEN PORTER HEALTHCARE & REHAB | 475017 | 30 PORTER DRIVE | MIDDLEBURY | VT | 5753 | 2018-02-28 | 585 | C | 0 | 1 | TV7Z11 | Based on staff and resident interview and record review the facility failed to establish a grievance policy that ensures the prompt resolution of all grievances and protection of residents' rights. Findings include: Per interview on 2/27/18 at 3:11 PM with the Resident Council, it was discussed that not all residents were aware of the grievance procedure. Per review of the facility's current Grievance Procedure for Residents dated 2/11/16, it did not contain the contact information of the grievance official. Per interview at 1:25 PM with the Administrator, s/he confirmed that the facility grievance policy was not updated with the necessary regulatory requirements and was in the process of being updated. S/he further stated that information needed to be included about the Ombudsman and Grievance official. The facility provided additional information which contained a copy of the grievance procedure that was given to residents on admission. In reviewing this information, there was no information stating that the resident has the right to make an anonymous grievance. There was also no contact information for the grievance official; nothing documented about the right to obtain a written decision; the immediate reporting of all alleged violations involving neglect, abuse, including injuries of unknown origin, and/or misappropriation of resident property; and there was no information that stated the results of all grievances will be maintained for a period of no less than three years. | 2020-09-01 |