11429 |
ST BARNABAS AT SISKIN HOSPITAL |
445008 |
1 SISKEN PLAZA |
CHATTANOOGA |
TN |
37403 |
2012-03-07 |
166 |
D |
0 |
1 |
51I011 |
Based on review of the resident council meeting minutes and group interview, the facility failed to resolve grievances regarding staffing shortages and not enough linen on weekends. The findings included: Review of the Resident Council Meeting minutes dated August 3, 2011, September 9, 2011, October 6, 2011, November 10, 2011, December 2, 2011, January 5, 2012, and February 3, 2012, revealed residents complained of not enough nursing staff and the continued need for more help. Continued review revealed resident complaints of not enough linen on the weekends. Interview with residents at a group meeting on March 5, 2012, at 2:30 p.m., in the chapel room, revealed complaints of the facility not addressing the issue of needing more staff during meal trays time, and answering call lights. Continued interview revealed the residents had complained of not having enough linen on the weekends. Continued interview revealed the residents' complaints had not been addressed. Interview with the Activities Director on March 5, 2012, at 3:30 p.m., in the Activities Director office, revealed if concerns during the resident council meetings are identified, the information is given to the respectful department. Interview with the Director of Nursing and Administrator on March 7, 2012, at 9:30 a.m., in the Administrator's office, confirmed there was no documentation of the investigation for the resident council complaints or follow up for the grievances. |
2016-01-01 |