cms_SD: 21
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
21 | AVANTARA HURON | 435020 | 1345 MICHIGAN AVENUE SW | HURON | SD | 57350 | 2019-05-09 | 574 | E | 0 | 1 | L4FS11 | Based on observation, interview, and policy review, the provider failed to ensure the ombudsman and South Dakota Department of Health information had been posted in a location accessible to the residents, visitors and families. Findings include: 1. Interview with the resident group on 5/8/19 from 10:00 a.m. through 10:30 a.m. revealed: *The residents were unaware of where to find contact information for the Ombudsman. *The residents were not aware they could contact the South Dakota Department of Health directly. Observation on 5/8/19 between 12:30 p.m. and 3:00 p.m. revealed: *The ombudsman's contact information was posted in the foyer of the front door. -The resident's were not able to access this without the assistance of staff. The door from the inside of the building required a code to open. *The ombudsman's contact information was also posted down [NAME] wing on a door. -That information was at eye level when standing. -It would not have been accessible to read from a wheelchair. Interview on 5/8/19 at 11:40 a.m. with the regional ombudsman revealed: *She had asked for the ombudsman information to have been placed down each hallway. *She had asked for the ombudsman information to be more available to the residents. *The ombudsman contact information was only available in the foyer, that had a secured door from the inside of the facility going out into the foyer. Interview of 5/8/19 at 2:48 p.m. with the social service director and the social service assistant P revealed: *There were cards in their office for the ombudsman and the poster was in the foyer. *They agreed the residents could not access the poster with the ombudsman's contact information. Interview on 5/8/19 at 2:58 p.m. with the administrator revealed: *The ombudsman's contact information was posted in the front foyer and on [NAME] wing by the back door. *She agreed residents would need help to access the ombudsman's contact information in the foyer. *She was not aware of the ombudsman asking the facility to have her contact information more accessible. Review of the provider's 3/31/18 Resident Rights policy revealed: Resident's have the right to Communicate with outside agencies (e.g., local, state, or federal officials, state and federal surveyors, state long-term care ombudsman, protections or advocacy organizations, ect.) regarding any matter. | 2020-09-01 |