cms_SC: 57
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
57 | HEARTLAND OF COLUMBIA REHAB AND NURSING CENTER | 425008 | 2601 FOREST DRIVE | COLUMBIA | SC | 29204 | 2017-12-11 | 585 | D | 1 | 0 | CJTI11 | **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** > Based on record review and interview, the facility failed to resolve and/or notify the complainant timely for 1 of 1 grievances by a sampled resident. A grievance was initiated regarding care for resident #3, which was not resolved for eight (8) days. The findings included: In response to a complaint received in this office, review of the facility's grievance log was reviewed. During the review a grievance was noted for 1 of 4 sampled residents. The facility admitted resident #3 with [DIAGNOSES REDACTED]. On 10/1/17 a Concern Form was completed for a grievance regarding the resident's care. The grievance included a request for nursing to call a family member. Under the section Documentation of Facility Follow-up, the results of action taken stated: Staff inservice on call light response. Nurse returned call after admission director informed. There was no date as to when the family was called. Under the section, Resolution of Concern, Identify the method used to notify complainant of resolution, one to one discussion was checked and dated for 10/9/17. Per the Concern Form the complaint was not resolved for eight (8) days. Review of the Policy/Procedure for Concern Process stated, The assigned department head contacts the appropriate party once resolution has been completed. Once resolved, the concern form is updated with the resolution of the concern and returned to the Administrator of designee. There was no time schedule as to how long it should take to resolve an issue or notify the complainant of the resolution. On 12/11/17 at 11:35 AM the Administrator was interviewed by the surveyor. The Administrator stated the family was out of state and it was difficult to get in touch with them. | 2020-09-01 |