cms_NH: 56
In collaboration with The Seattle Times, Big Local News is providing full-text nursing home deficiencies from Centers for Medicare & Medicaid Services (CMS). These files contain the full narrative details of each nursing home deficiency cited regulators. The files include deficiencies from Standard Surveys (routine inspections) and from Complaint Surveys. Complete data begins January 2011 (although some earlier inspections do show up). Individual states are provides as CSV files. A very large (4.5GB) national file is also provided as a zipped archive. New data will be updated on a monthly basis. For additional documentation, please see the README.
This data as json, copyable
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rowid
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facility_name
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facility_id
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address
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city
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state
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zip
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inspection_date
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deficiency_tag
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scope_severity
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complaint
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standard
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eventid
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inspection_text
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filedate
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| 56 |
HANOVER HILL HEALTH CARE CENTER |
305009 |
700 HANOVER STREET |
MANCHESTER |
NH |
3104 |
2020-01-31 |
585 |
B |
0 |
1 |
0IIF11 |
Based on interview and record review the facility failed to maintain a complaint/grievance log. Findings include: Review on 1/31/20 of the facility policy and procedure titled Grievances revealed the following: Policy Interpretation and Implementation: 7. The patient/resident, or person filing the grievance on behalf of the patient/resident, will be informed of the findings of the investigation and the actions that will be taken to correct any identified problems. Such report will be made orally by the administrator, or her designee, within ten working days of the completion of initial investigation of the grievance. A written summary of the report will also be provided to the patient/resident upon request, and a copy will be filed in the Social Services Office. Review on 1/31/20 of the facility policy and procedure titled Investigating Grievances revealed the following: 3. The Grievance Investigation Report must be filed with the administrator within five (5) working days of the receipt of the grievance. 4. The patient/resident, or person acting on behalf of the patient/resident, will be informed of the findings of the investigation, as well as any corrective actions recommended, within ten (10) working days of the filing of the grievance. 5. A copy of the Grievance Investigation Report must be filed in the social services office. 6. Copies of all reports must be signed and a written summary of the report will be provided upon request to patient/resident or person acting on behalf of the patient/resident. Interview on 1/30/20 at approximately 11:30 a.m. with Staff [NAME] (Director of Social Services) revealed that grievances/complaints are addressed at the time of the grievance/complaint is reported to the facility. Staff [NAME] confirmed that there was no documented complaint/grievance log to track and/or trend complaints/grievances investigated by the facility within 3 years from the date of a complaint/grievance resolution. |
2020-09-01 |