cms_MS: 92
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 92 | THE PILLARS OF BILOXI | 255093 | 2279 ATKINSON ROAD | BILOXI | MS | 39531 | 2019-05-15 | 676 | D | 0 | 1 | 0E0S11 | **NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interview, observation, and record review the facility failed to provide a means to communicate for one (1) of two (2) sampled residents reviewed for communication deficits. Specifically, Resident #41's primary language was not English. There was no interpreter in the facility who could translate, and the facility had not arranged for devices and/or services to communicate with the resident in a manner that the resident could understand. Findings Include: A communication policy was requested from the facility during the survey. The Registered Nurse Consultant (RNC) provided a written, signed statement, dated 5/15/19, that confirmed the facility does not have a policy related to interpreter phone usage. Review of Resident #41's quarterly Minimum Data Set (MDS), dated [DATE], revealed: Does the resident need or want an interpreter to communicate with a doctor or health care staff? Answer-No. There is no preferred language listed for Resident #41, but the resident speaks Vietnamese only. Review of the care plan with a revision date of 5/26/2017, read: Focus: I have a communication problem r/t (related to) speaks limited English/primary language Vietnamese. Goal: I will be able to make basic needs known through the review date revised on 03/27/2019. Intervention: COMMUNICATION: Resident prefers to communicate in Vietnamese. On 5/12/19 at 11:48 AM, an interview with Registered Nurse (RN) #4 was conducted. RN #4 stated Resident #41 speaks Vietnamese and does not speak English. RN #4 stated staff communicate with Resident #41 speaking in English and using hand gestures, and Resident #41 appeared to understand some English, but responds only in Vietnamese. RN #4 also stated no other type of communication (communication board, interrupter, language phone line) is used to communicate with Resident #41. RN #4 said there were no communication boards available in the facility for residents with communication concerns to use. On 5/12/19 at 2:45 PM, an interview with Life Connection Assistant (LCA) #2 was conducted. LCA #2 stated Resident #41 does participate in some activities such as ball toss, connect 4, and movies, but the visits are limited due to the language barrier. On 5/12/19 at 4:02 PM an interview with Licensed Practical Nurse (LPN) #2 was conducted. LPN #2 stated there is a communication barrier with Resident #41. The LPN states they use simple questions and the resident responses appear reliable and relevant to questioning. LPN #2 stated there is no communication board, language phone line, or interpreter available to communicate with Resident #41. On 5/14/19 at 3:06 PM, an interview with LCA #1 was conducted. LCA #1 stated he uses hand gestures to communicate with Resident #41. Resident #41 appears to understand some English but does not speak English. Resident #41's responses appear appropriate to questioning. LCA #1 stated he attempted to use his phone to translate at times. LCA #1 stated no staff speak Vietnamese and no language line is available for use. On 5/14/19 at 3:45 PM, an interview with the Social Service Director (SSD) was conducted. The SSD stated there are no staff who speak Vietnamese and Resident #41 has no family or friends involved in his care. The SSD stated Resident #41 can read written questions and respond appropriately. The SSD also stated there in no language phone line available for use. On 5/14/19 at 4:07 PM, an interview with the Minimum Data Set (MDS) Care Plan Coordinator (CPC) was conducted. The MDS CPC stated Resident #41 speaks very little English and there are no staff who speak Vietnamese. The MDS CPC stated there is a language phone line available for use in the facility. On 5/14/19 at 4:07 PM, an interview with the MDS Consultant (MDSC) was conducted. The MDSC stated there is a language phone line available for use in the facility. On 5/15/19 at 4:10 PM, an interview with the RNC was conducted. The RNC stated there is a language phone line available for use in the facility, but there is no formal training provided to staff for the use of the language/interpretive phone line. Observation on 5/12/19 at 12:15 PM, of Resident #41 in is room, revealed he was seated on the bed responding to RN #4's questioning. Resident #41 responded to questions by shaking his head. | 2020-09-01 |