cms_WV: 9820
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
9820 | PINE LODGE | 515001 | 405 STANAFORD ROAD | BECKLEY | WV | 25801 | 2012-04-04 | 243 | E | 1 | 0 | L6DT11 | . Based on review of family council meeting minutes, resident council meeting minutes, and staff interview, the facility failed to act upon the issues identified by the family council and the resident council. There was no evidence the concerns brought to the attention of the facility, by either group, were seriously considered and/or addressed. This practice had the potential to affect more than an isolated number of residents. Facility census 115. Findings include: a) Resident Council On 01/04/12, the resident council completed a grievance report stating scheduling was inappropriate. The facility's resolution to the concern was, "We schedule staff to census and state requirements of 2.25. Facility attempts to replace call-ins immediately. Running ads for new hires. Offering vacant shifts for bonus." The complaint was made by the resident council on 01/04/12, but was not addressed to the resident council on 02/14/12. b) Family Council Review of the minutes of a family council meeting, held on 03/20/12, revealed family members made various complaints: - Residents were not gotten out of bed - The facility's staffing level was inadequate - Resident rooms were not clean - Water and ice was not passed - Water and ice was out of residents' reach - Water was not given to those who needed help drinking - Incontinent residents were not changed in a timely manner - Call lights were not answered in a timely manner - Staff members passed call lights and did not answer them "stating not their residents." - Lotion was not applied to residents - Residents were not being walked - Medications were passed late - Catheter bags were hung incorrectly There was no evidence the facility gave serious consideration to any of the concerns expressed by the members of the family council. There was nothing to suggest the facility acted upon, or made any attempts to investigate the concerns expressed by the family council. Had the facility listened to the concerns, evaluated the concerns, and/or sought additional information, some of the concerns were allegations of neglect which required reporting to appropriate agencies as well as investigations. The facility's only resolution to the numerous complaints from the family council was to educate staff. . | 2015-08-01 |