cms_WV: 1593
Data source: Big Local News · About: big-local-datasette
rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1593 | PARKERSBURG CENTER | 515102 | 1716 GIHON ROAD | PARKERSBURG | WV | 26101 | 2018-07-12 | 585 | E | 0 | 1 | 5JPY11 | Based on Resident Council interviews, observation, and staff interview, the facility failed to ensure residents had access to information on how to file a grievance or complaint. This had the potential to affect more than an isolated number of residents. Facility Census: 61. Findings included: a) On 07/10/18 at 1:57 PM, prior to beginning an interview with ten (10) residents that attended the Council Meeting, Resident #24, the wife of the Resident Council President, stated, Before we get started we would like to have the Activities Director (AD) and Administrator (NHA) in our meeting. When the Administrator and Activities Director came in the room, Resident #24 said, See I told you that I would get you in this meeting like you wanted. After a lengthy discussion on how they (all the residents at the meeting) loved everything and loved all the staff, it was learned that none of the residents knew where the grievance or complaint information was or how to file one. The activities director and administrator stated the forms were not placed out for the residents to use as they wished at that time but would find a place to have them readily available. They both agreed that it was the right of the residents to have these forms and information available. | 2020-09-01 |