cms_GA: 8157
Data source: Big Local News · About: big-local-datasette
| rowid | facility_name | facility_id | address | city | state | zip | inspection_date | deficiency_tag | scope_severity | complaint | standard | eventid | inspection_text | filedate |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8157 | CEDAR VALLEY NSG & REHAB CTR | 115436 | 225 PHILPOT STREET | CEDARTOWN | GA | 30125 | 2012-01-05 | 166 | D | 0 | 1 | I4YU11 | Based on review of the facility's Grievance Log, the Policy on Filing Grievances/Complaints, and residents' and staff interviews, the facility failed to follow the facility's policy and document grievances and ensure that residents received timely response to grievances for two residents (X and T ) from a sample of thirty three (33) residents. Findings include: 1. During an interview with resident X on 1/4/12 at 8:25am, the resident indicated had been missing bottom set of dentures for approximately 6 weeks. The resident reported it to one of the counselors and was told they would report it to the office however, has never received a response back on the missing dentures. The resident further revealed that approximately 4 to 5 weeks ago a new pair of blue jeans and 3 or 4 other pants that family had brought were missing. The resident indicated that they were aware that staff had looked for them in the laundry but no one had found them. Review of the Grievance Log revealed no evidence of the missing dentures and clothes. Interview with housekeeping/laundry staff BB on 1/5/12 at 1:00pm revealed that she could not remember every complaint of missing clothes because they receive so many but, she does remember looking for missing teeth. Interview with the Administrator on 1/5/12 at 1:04pm revealed that a form should be completed anytime a concern is voiced and the item cannot be found. Further, the facility has replaced dentures before but not for resident X. Interview on 1/5/12 at 1:55pm with the Hospitality Ambassador, FF revealed that it is part of her job to help with setting up appointments to see the Dentist. FF further revealed that resident X had not reported the missing teeth or missing clothes to her but was aware of them missing. FF was aware that staff had looked in the laundry for the clothes and the Social Worker had asked FF to see about getting the resident on the Dentist list. 2. During an interview with resident T on 1/3/12 at 11:23am, the resident revealed that one (1) pair of red satin pants and one (1) new pair of gray sweat pants had been missing for approximately six (6) weeks. The missing clothes were reported to laundry staff BB, and the clothes are still missing. There has been no response from the facility. Interview with the Housekeeping/Laundry Manager BB on 1/5/12 at 1:00pm revealed that the resident had reported the missing pants. BB did not remember colors, but it was two (2) pairs. The no name rack was searched for the reported missing items, and they were not found. No further action was taken. Interview with the Administrator on 1/5/12 at 1:05pm revealed that when social services receives a complaint or grievance, it is forwarded to the Administrator. The information is then taken to morning report, all management staff are informed of the issue. Resident grievance form is kept by the Administrator. The Department Head responsible for the issue investigates the concern. The concern is either resolved or the family or resident is given the option of a refund, either from a purchase receipt, or money from the facility. It usually takes two (2) to three (3) day wait for the refund. The Administrator was not aware of the concern of missing clothes for this resident. Review of the facility Grievance Log indicated no evidence of the resident's complaint. Review of the facility policy on Filing Grievances/Complaints indicated the following: Any resident, responsible party, family member, or appointed advocate, may file a grievance or complaint with out fear of threat or reprisal in any form. The grievance or complaint can be filed in writing or orally. The Administrator has delegated responsibility of grievance/complaint investigation to Social Services Director Upon receipt of a complaint/or grievance, social services will investigate and submit a report to the administrator. The resident or person filing the complaint/grievance will be informed of the findings of the investigation. The report will be made orally by the social worker or designee. A summary will also be provided to the resident and a copy maintained in the social services office. | 2016-06-01 |